Our aim is to offer a variety of support services for the local community including issues around:

  • Relationships & conflict
  • Parenting Depression
  • Anxiety & stress
  • Grief & bereavement
  • Anger
  • Self Esteem
  • Communication
  • Mental health issues
  • Post Traumatic Stress
  • Phobias
  • Alcohol, drug and other addictions

Our counsellors, as part of ethical practice, have regular ongoing supervision with an accredited supervisor to maintain safe and sound practice. Both Supervisors and Counsellors belong to ethical associations ie. NZAC or NZAP which have ethical guidelines and complaint procedures. All Counsellors at Waiuku Family Support are fully trained, qualified and registered.

How do I make an appointment?

To make an appointment simply phone our office on 09 235 9099 or drop in during office open hours. Our friendly staff will take your name and contact details, pass them to the assessing counsellor who will call you and discuss your needs and advise approximately when you will be seen. 

What are the costs involved?

The counselling fees vary depending on circumstances.  Payment is by cash or cheque, we do NOT have eftpos facilities.

If you are a beneficiary, you may be eligible for WINZ funding. Please call us to discuss any other way we can help. 

How often do I need to see a counsellor?

Usually once a week.

This is especially important in the early weeks of therapy as trust and rapport are built and you address the important issues. You may continue with weekly or fortnightly appointments. Appointments are normally 50 minutes long.

What if I have to cancel or postpone my appointment?

If for some reason you are unable to attend your appointment time, it is essential that you phone us to cancel by the day before, to allow the appointment to be made available for someone else.

What will happen when I go to see a Counsellor?

Usually in the first session the counsellor will ask questions about the issue that you want to focus on, or the problem that has brought you to counselling. You will then work together to set the goal(s) you wish to achieve.

How long will I be in counselling for?

This is dependent on what you want to gain from your counselling, or how useful you find it. It is helpful to contract for an initial six sessions, to evaluate your need and set a therapy plan.


You can download and complete our referral form and e-mail it through if easier.  E-mail to