We appreciate that seeking help for painful emotional issues can be difficult. This page is intended to explain what we can do for you. Our aim is to offer a variety of support services for the local community including issues around:

  • Relationships & conflict
  • Parenting Depression
  • Anxiety & stress
  • Grief & bereavement
  • Anger
  • Self Esteem
  • Communication
  • Mental health issues
  • Post Traumatic Stress
  • Phobias
  • Alcohol, drug and other addictions

What is Counselling?

Counselling is a process of addressing and resolving personal problems. It involves exploring difficulties and working with thoughts, emotions and behaviours to promote a healthier lifestyle and improve quality of life.

Counselling is a process of working through issues to gain resolution, understanding of self and healing from psychological distress and past trauma.

Confidentiality is vital, please see our page on confidentiality, but you can be assured that nothing you say in Waiuku Family Support will be repeated except within the very strict limitations specified on the confidentiality page. Even then this will be discussed with you by the counsellor.

Our counsellors, as part of ethical practice, have regular ongoing supervision with an accredited supervisor to maintain safe and sound practice. Both Supervisors and Counsellors belong to ethical associations ie. NZAC or NZAP which have ethical guidelines and complaint procedures. All Counsellors at Waiuku Family Support are fully trained, qualified and registered.

How do I make an appointment?

To make an appointment simply phone our office on 09 235 9099 or drop in during office open hours. Mon and Fri 10.00am to 2.00pm and Tues to Thurs 9.30am to 4.00pm. Our friendly staff will take your name and contact details, pass them to the assessing counsellor who will call you and discuss your needs and advise approximately when you will be seen. 

What are the costs involved?

The counselling fees vary depending on circumstances.  Payment is by cash or cheque, we do NOT have eftpos facilities

If you are a beneficiary, victim of sexual abuse or trauma, you may be eligible for WINZ or ACC funding

How often do I need to see a counsellor?

Usually once a week.

This is especially important in the early weeks of therapy as trust and rapport are built and you address the important issues. You may continue with weekly or fortnightly appointments. Appointments are normally 50 minutes long.

What if I have to cancel or postpone my appointment?

If for some reason you are unable to attend your appointment time, it is essential that you phone us to cancel by the day before, to allow the appointment to be made available for someone else.

What will happen when I go to see a Counsellor?

Usually in the first session the counsellor will ask questions about the issue that you want to focus on, or the problem that has brought you to counselling. You will then work together to set the goal(s) you wish to achieve.

How long will I be in counselling for?

This is dependent on what you want to gain from your counselling, or how useful you find it. It is helpful to contract for an initial six sessions, to evaluate your need and set a therapy plan.

The Counsellors

Kirsty Nai

Kirsty takes a person-centered approach to counselling, she works with people to set meaningful goals and collaborate on strategies to achieve them. She believes that people can live a valued life while accepting setbacks and developing strategies to cope with them. 

Kirsty helps people to develop mindfulness skills to improve emotion regulation, as well as find practical solutions to problems. Kirsty utilises techniques from various counselling styles, she has studied psychotherapy as well as counselling and has investigated the ingredients for effective brief (short-term) counselling.

Kirsty works with both adults and children and is a Registered Member of NZAC (MNZAC).


Paola Montanaro

Paola has over ten years’ experience working with children and young adults in mental health and Systemic Family Therapy, across Europe. She is passionate about working for the optimum care of children, young people and their families.

Systemic therapy is a technique that helps families to find their own resilience and to rediscover their own power. This is achieved through a strong and sincere therapeutic alliance that allows the therapist to fully grasp the reality that the family and their children are living. Through the tools of reinterpretation, positive interpretation and change of perspective, the therapist relativise the relational systems of the children and the family in order to help family members to initiate alternative solutions. Families move away from the original symptoms and enter the area where they feel positive, resilient and resistant

Paola 1


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